Note 003Automation1 min read
Answering WhatsApp automatically, the approved way
What an AI assistant on WhatsApp can answer on its own, and why an approved Meta route is what keeps a business account safe.
A business that answers customers on WhatsApp is asked the same questions all day, and at night too. Most of them have an answer it has already given many times.
What can be answered on its own
- The questions a business is asked every day
- Customer conversations, handled by an AI assistant at any hour
- Routine messages across WhatsApp and the Meta ecosystem
- Support that runs on its own, without a person waiting
Why the route matters
As an approved Meta Tech Provider, Innovex builds WhatsApp and Meta automations on an approved route rather than an unofficial one, and that is what keeps a business account safe.
When a person takes over
An automated conversation should always have a way to a person. When a customer asks for one, or the assistant meets something it should not answer, the conversation is handed to your team with everything said so far, so nobody has to repeat themselves.
Where to start
Start with the questions you answer most. Send them to us with how you answer them now, and the quote says what an assistant would take to build and how long it runs. For what an assistant learns and how, see An AI assistant that knows your company.
Follow the studio
The work in these notes, as it is made: pieces off the printers, systems going live.
