Customer service
The studio's own WhatsApp assistant
An assistant on the studio's own WhatsApp line: it answers in the customer's language from what the studio has given it, hands a price it was not given to the team as a quote, and passes the conversation to a person the moment one is asked for.
- Sector
- Customer service
- Pillar
- Social Automation
- 01
What was asked
Answer every message, at any hour, without ever guessing: no invented price, and no promise of when someone will call.
- 02
How it was made
Built on Meta's official WhatsApp platform, for several businesses at once, each with its own facts and its own line. It answers only from what the business has given it. A 'talk to the team' tap reaches the staff without the AI in between; staff take a conversation over and hand it back, and get up to three drafted replies to edit before sending. Where a business switches it on, it also books, with Confirm and Cancel buttons.
- 03
What was handed over
Answering on the studio's own line, day and night, in Arabic, English and the customer's other languages.
The making
- Platform
- Meta's WhatsApp Cloud API
- Languages
- The customer's own
- Hand-over
- To a person, in one tap
- Drafts for staff
- Up to 3, never sent on their own
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